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Unicorn Customer Services. Anytime. Anywhere.

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Dedicated sales and customer service agents for small and medium businesses.
Around the world at anytime.

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Marketing

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Legendary Service

Specially trained agents specific to your business vertical, services and products.

Mindset to think like our clients do and NOT like an unqualified or static employee.

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Marketing

Image by Lukas Blazek

Predictive Analytics

Drive the most impactful solutions available.

Enhancing productivity.

Increasing Return on Investment (ROI).

Focusing on the most critical call journey analytics

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Marketing

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Customer Centric

WOW experiences to your VIP customers every time.

Harmonious interactions.

Empowering global human connections.

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Services

OUR SERVICES

WHAT WE OFFER

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Complete performance management.

KPI management.

Reporting to Define ROI.

Managed CRM/Database.

Analytics Reporting.

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Certified and Tailor Vertical Training.

Human Resource and Talent Acquisition.

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CSAT Enhanced customer Experience.

Quality Assurance.

Reputation Management and 24/7 365 Support.

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UNICORN DNA

Call Center Agents Roles We Offer

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Inbound & Outbound Sales

Lead Warmers

Opener Sales Rep

Appointment Setting

Customer Service

Technical Service

Helpdesk Support

Answering Service

Collections

Chat

All call center agents have a minimum one year of previous call center experience, Have a laptop/desk and headphones, high-speed internet, and have passed an English proficiency/competency test.

GET IN TOUCH

Have Questions?

Not ready to schedule a consult but looking for more information? Get in touch and one of our agents will reach out to you.

Contact Us
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